Chicago Car Buying Center
460 Fort Hill Dr Napervville, IL 60540

Frequently asked questions (FAQ)

How It Works

Why should I sell my car to The Car Buying Center? We offer a Safe, fast, transparent, and hassle-free process. You receive a fair offer based on market value, and we handle all paperwork, including loan payoffs.

How can I sell my car for cash? Submit your vehicle details online or in person, get an instant offer, bring your vehicle in for a quick inspection

What documentation do I need to sell my car? You’ll need a valid driver’s license, current vehicle registration, and either your title or your loan account number. All title holders must be present.

What do I need to sell my vehicle? Bring your driver’s license, title (or payoff information), registration, and any keys/remotes.

How do I make an appointment? Appointments can be made online or by calling us directly. A team member will confirm your date and time.

Do I need an appointment? Walk-ins are welcome, but we recommend scheduling to reduce wait time.

What happens during the appraisal? Our team conducts a visual and mechanical inspection, verifies your documents, and confirms your offer based on condition and market value.

How long will the process take? The entire visit typically takes 15-20 minutes.

Offers & Payment

Is your offer the same as the Kelley Blue Book price? Our offer is based on real-time market data, which may differ from KBB estimates depending on condition, demand, and local market trends.

How can I get the most value for my car when getting it appraised? Bring maintenance records, keep it clean, and include all keys, manuals, and accessories.

How do you determine how much my car is worth? We consider year, make, model, mileage, condition, accident history, and current wholesale/retail market trends.

Is my car value subject to an inspection? Yes. The final offer is confirmed after a physical inspection to verify condition.

How will you pay me? You’ll receive a corporate check

When do I get paid? Up to 48 hours, unless loan payoffs require extra time.

Are there any hidden fees I need to worry about? No hidden fees. Occasionally, a duplicate title fee if a duplicate is needed This sounds too good to be true. What’s the catch? There isn’t one. We offer fair market pricing and a no-pressure selling experience.

Vehicles We Buy

What kind of cars do you buy? We buy all makes and models—cars, trucks, SUVs, and vans—regardless of brand.

How many cars do you buy? We purchase vehicles daily and are always seeking more inventory. There is no limit.

What if my car isn’t running? We can still make an offer. Contact us to schedule an inspection; towing may be available.

Will making aftermarket modifications to my vehicle impact the value? Yes. Some mods reduce value, while others (like upgraded wheels or sound systems) may increase it. We assess on a case-by-case basis.

My vehicle has been customized—will you still buy it? Yes. We evaluate its condition and market demand for custom features.

Vehicle Value & Titles

What if I owe more than the value of my car? We’ll contact your lender for a payoff amount. You can cover the difference via credit card or certified funds.

What if I owe money on the car? Same process—we pay off the loan and issue payment for any equity.

What if I don’t have the title to the car I’m selling? We can help obtain a duplicate title. Additional processing time and a small fee may apply.

Can I sell a car on behalf of someone else? Yes, but you’ll need power of attorney or legal authorization from the titleholder.

Scheduling & Convenience

Can I get my car appraised online? Yes. Use our online form to get an estimated offer. A final price is given after in-person inspection.

What if I can’t bring the car to you? We may offer mobile appraisals or pickup depending on your location. Contact us to discuss options.

I need to reschedule my appointment—what do I do? Call us or reply to your appointment confirmation email. We’re happy to reschedule at your convenience.

Appraisal Details

Who is the person that appraises my car? A trained buying center specialist will appraise your car using software and real-time market data.